Your Contacts

Enquiries and Complaints

If you have questions or complaints, please get in touch with our capital management company Deka Immobilien Investment GmbH or WestInvest GmbH. Both companies participate in dispute settlement procedures for the Bundesverband Investment und Asset Management e.V. (BVI - German Investment Funds Association).

Contact Data

Deka Immobilien Investment GmbH
Taunusanlage 1
60329 Frankfurt/Main
 
T: (+49) 69 71 47 - 0
F: (+49) 69 71 47 - 35 29
E-mail: immobilien@deka.de

Contact data

WestInvest Gesellschaft für
Investmentfonds mbH
Hamborner Str. 55
40476 Düsseldorf
T: (+49) 211 8 82 88 - 500
E-mail: vertriebsservice-duesseldorf@deka.de

Ombudsman of the BVI

For disagreements in conjunction with the provisions of the German Capital Investment Code (Kapitalanlagegesetzbuch, KAGB) please contact the Ombudsman at BVI.

Ombudsman Contact Information

Unter den Linden 42
10117 Berlin
T: (+49) 30 6 44 90 46 - 0
F: (+49) 30 6 44 90 46 -29
info@ombudsstelle-investmentfonds
www.ombudsstelle-investmentfonds.de

The European Commission has set up an online dispute resolution platform at http://ec.europa.eu/consumers/odr/. Consumers can use the online dispute resolution platform for out-of-court settlement of disputes arising from online purchase or service agreements. Our email address is: service@deka.de.